1. Who we are
meyt is the trading name of MEYT LTD, a company registered in England and Wales under number 17366861, with its registered office at Suite 11060, 5 Brayford Square, London E1 0SG, United Kingdom ("meyt", "we", "us").
We are the controller of the personal data described in this policy, which means we decide why and how it is processed and we are responsible for it. You can reach us about anything in this policy at [email protected].
2. What this policy covers
In short: one policy for everything we make — this website and every app — with a section for each app where they differ.
This policy applies to this website and every app MEYT LTD makes. Today that is:
- letsmeyt.com — this website, and any email you send us from it;
- meyt — our app for finding compatible flatmates and rooms;
- Cosma — our astrology and decision app, including cosma.letsmeyt.com.
Together we call these the "Services". It does not cover third-party websites or services we link to, such as the App Store or Google Play, which have their own policies.
When we launch a new app, we add it here, with a section on what it collects, before it launches.
3. What we collect
In short: the website collects almost nothing. Each app collects what it needs to work, and its own section below says exactly what.
When you visit letsmeyt.com
- Technical request data. Our server records each request's method, the page requested, the response status and how long it took, so we can keep the site running. This website sets no cookies and runs no analytics or advertising trackers.
- What you send us. If you email us, we receive your email address, your name if you include it, and whatever you write.
When you use meyt
- Account details — name, email address, phone number, date of birth and password or sign-in credentials.
- Profile and lifestyle information — photos, a bio, the city or areas you are looking in, budget, move-in dates, and how you live (for example schedules, cleanliness, guests, pets, smoking). This is what matching runs on.
- Listings — if you host a room: its location, photos, price, availability and description.
- Identity verification — to verify a profile we may ask for a photo of an identity document and a selfie, and compare the two. Where this comparison uses facial recognition, it involves biometric data, which we process only with your explicit consent and only for verification.
- Messages and activity — messages you exchange with other users, matches, saved listings, reports you make and reports made about you.
When you use Cosma
- Account details — name, email address and sign-in credentials.
- Birth details — date, time and place of birth, which we use to calculate your natal chart and Human Design.
- What you ask and write — questions you put to Cosma, its answers, and entries in your cosmic journal. These can be personal; treat them like a diary, and so do we.
- Bond readings — if you request a reading with another person, the birth details you provide for them. Only enter someone else's details if they are happy for you to.
- Payments — if you subscribe, our payment provider handles your card details. We receive confirmation of payment and your subscription status, never your full card number.
In all our apps, automatically
- Device and usage data — device model, operating system, app version, language, crash reports and how you use features.
- Push notification token — if you allow notifications, an identifier that lets us send them to your device.
- Approximate location — derived from your IP address, or precise location only if you grant the app permission to use it.
4. How we use it
- To create and run your account and provide the Services you ask for.
- In meyt, to suggest compatible flatmates and rooms, show your profile to other users and let you message each other.
- In Cosma, to calculate your chart and generate readings, briefings and answers. Some of these are generated by AI models working from your birth details and what you ask.
- To verify identities and keep fake profiles, scams and abuse off the Services.
- To take payments and manage subscriptions.
- To send service messages, and notifications you have switched on.
- To answer you when you contact us.
- To fix bugs, measure what works and improve the Services.
- To meet our legal obligations and enforce our Terms.
We do not sell your personal data, and we do not use your messages, journal entries or questions to Cosma for advertising.
Matching and verification involve automated processing, but no decision that has legal or similarly significant effects on you is made by automated means alone. If a verification check fails, a person can review it — just ask.
5. Our legal bases
Where data protection laws such as the GDPR or UK GDPR apply, we rely on these legal bases:
- Contract — to provide the Services you've signed up for.
- Consent — for biometric verification, precise location and push notifications. You can withdraw consent at any time in the app or by contacting us; this doesn't affect anything we did before you withdrew it.
- Legitimate interests — to keep the Services safe, prevent fraud, and understand and improve how they're used, where those interests aren't outweighed by yours.
- Legal obligation — to keep records the law requires, such as tax records, and to respond to lawful requests.
6. Who we share it with
In short: other users see what you choose to put on your profile. Beyond that, we share data only with the providers that help us run the Services, and with authorities when the law requires it.
- Other users. In meyt, your profile, photos, listings and messages are visible to the people you match or talk with. Your verification status is shown; your identity documents are not. Cosma readings are private unless you share them. Each app shows other people only what that app needs to.
- Service providers who process data on our behalf, under contract and only on our instructions: cloud hosting, identity verification, payment processing, AI model providers that power AI features (such as Cosma's readings), push notification delivery, email, crash reporting and customer support tools.
- App stores. If you subscribe through the App Store or Google Play, Apple or Google processes that payment under their own privacy policy.
- Authorities and others where required. When the law requires it, or where it's necessary to protect someone's safety, prevent fraud or defend legal claims.
- A buyer or successor. If meyt is involved in a merger, acquisition or sale of assets, personal data may transfer as part of it. This policy, or one at least as protective, will continue to apply.
A current list of our main service providers is available on request from [email protected].
7. International transfers
Some of our service providers are located outside the country where you live, including outside the UK and the European Economic Area. When we transfer personal data internationally, we make sure it stays protected — for example through an adequacy decision or the European Commission's Standard Contractual Clauses (with the UK Addendum where relevant). You can ask us for details of the safeguards we use.
8. How long we keep it
We keep personal data only as long as we need it:
- Account and profile data — while your account is open. When you delete your account, we delete or anonymise it within 30 days.
- Identity documents and selfies — only as long as needed to complete the verification, after which we keep the result (verified or not), not the images.
- Messages — deleted with your account. The copy held by the person you messaged may remain on their account.
- Safety records — reports and records of banned accounts may be kept longer to stop the same person coming back and to protect other users.
- Payment and tax records — for as long as the law requires.
- Website request logs and emails — logs for a short period for operations; emails as long as needed to handle your request.
9. Your rights
Depending on where you live, you have the right to:
- Access the personal data we hold about you and get a copy of it;
- Correct data that's inaccurate or incomplete;
- Delete your data;
- Restrict or object to how we use it, including for direct marketing;
- Port your data to another service in a machine-readable format;
- Withdraw consent where we rely on it.
You can delete your account from the app's settings at any time. For anything else, email [email protected]. We'll answer within one month, and may need to confirm it's really you first.
If you're unhappy with how we've handled your data, please tell us first so we can put it right. You also have the right to complain to your local data protection authority — in the UK, the Information Commissioner's Office (ico.org.uk); in the EU, the supervisory authority of the country where you live or work.
10. Security
We protect personal data with measures appropriate to its sensitivity, including encryption in transit, access controls that limit who on our team can see what, and careful choice of service providers. No system is perfectly secure, so if we ever learn of a breach that puts your data at risk, we'll tell you and the relevant authorities as the law requires.
11. Children
Every app has a minimum age, listed in our Terms: meyt is 18+ and Cosma is 16+. None of our apps is meant for children under 16, and we don't knowingly collect personal data from anyone younger. If you think a child has given us their data, contact us and we'll delete it.
12. Cookies
letsmeyt.com doesn't use cookies or similar tracking technologies. If that changes — for example if we add analytics — we'll update this section and ask for your consent where the law requires it.
13. Changes to this policy
We'll update this policy when our Services or the law change. The date at the top always shows the latest version. If a change is significant, we'll tell you in the app or by email before it takes effect.
14. Contact us
Questions, requests or complaints about privacy: [email protected].
By post: MEYT LTD, Suite 11060, 5 Brayford Square, London E1 0SG, United Kingdom.